When a call comes in, their phones will beep and they have to greet the caller with the standard greeting in call centers which is: thank you for calling _________, my name is___________, how may I help you today (or something like that). This is what your job is going to be like as a call center agent/ phone receiver. You will be seated in front of a computer all day long. At the beep of your phone, you will be answering the phone call that just came in. After the phone call, you will be doing some documentation on what transpired during the phone conversation for other people to see (if in case the customer calls back in reference to the same issue).